OLGA BERG LUCY METALLIC CLUTCH

Shipping Information

• We currently ship all orders via UPS.
• Orders are processed within 1–3 business days.
• Once shipped, you will receive a tracking number via email to monitor your delivery status.
• Shipping times vary by location but generally range from 2–5 business days within the U.S.
• All orders placed after 5pm will be handled the next business day.
• Order by Friday at 3 PM CST when you select 2 day delivery!
• We do not currently offer international shipping.

Return Policy

We want you to love your purchase! If for any reason you're not satisfied, you may return your item(s) within 14 days of receiving your order for a full refund.

Return Labels

• We do not automatically provide return labels.
• If you would like us to issue a return label, there is a $12 fee, which will be deducted from your refund.
• If you prefer not to use our return label, you may ship your return using the carrier of your choice.

Return Requirements

• Items must be in original, unworn condition with tags attached.
• ALL SALE ITEMS ARE FINAL – non-returnable / non-exchangeable.
• Returns must be shipped to the return address listed on your receipt.
• We recommend saving your tracking number for your records.
• Returns must be postmarked within 14 days of delivery.
• Returns outside this window will not be accepted.

How to Start a Return

• Find your order confirmation email and click “View Your Order.”
• On the order page, select “Request Return.”
• Log in using the email address used at checkout.
• Select the item(s) you’d like to return and choose a return reason.
• IMPORTANT: If you want to purchase a return label ($12 fee), please note this clearly during the return request process. (If no note is made, you are responsible for shipping the item back yourself.)
• Click “Request Return.”

After Requesting a Return

• If you opted for a return label, you will receive it by email shortly.
• Return requests submitted after the 14-day window will be denied.
• Once your return request is accepted, please ship your items back promptly.